Troubleshoot - Photo Upload - Point2 Education

Troubleshooting Photo Upload Issues

Photo Requirements for Point2 Agent

For listing photos - if the file sizes of the photos are larger than 500 KB, or up into the 1MB or larger size, it is recommended that you upload them one at a time.
Even for smaller photos (e.g. 100-400KB), the number of photos uploaded at once may need to be limited
Photos must be saved as either .jpg or .gif file extension. These are the 2 most common image file extensions, and are the only image file types that are compatible with the Point2 Agent software.
File name and folder names cannot include symbols (e.g. photo#1-trip.jpg) If this is the case, the file must be renamed with these requirements in mind.
File path for the photo must not exceed 250 characters.

Issue: You are attempting to add photos to your Point2 Agent account, however the photo box appears blue or black, or is a white text box that contains a Red X.

Troubleshoot: Ask yourself, is this a first time photo upload, or have you successfully uploaded photos to your account previously.

If this is your first time uploading a photo to your Point2 Agent Account:

When first attempting to upload an image to your account, a Security Warning screen will open asking you to install Java, which will be required for you to be able to add images to your website. Instructions can be found here on how to install Java so that you may upload photos to your website.

If you have successfully uploaded images to your Point2 Agent Account in the past:

There may be a program that has been enabled in your browser that is set to block pop-ups. For example, a Google toolbar has an option that will allow for the blocking of pop-ups. If a Google toolbar or another program is in place to block pop-ups, please disable temporarily so that the security warning can be accepted.

If the issue persists, please follow the troubleshooting steps below:

Browser Settings (For Internet Explorer 7 or 8)

Clear your Internet Cache, and Cookie Files.

Open an Internet Explorer Browser
From the Tools menu, within the Internet Explorer Browser, select Internet Options
Click the Delete button, then select the Cookies checkbox
Click the Delete button at the bottom of the page to remove all cookies stored on your computer
You can then click OK to close the Internet Options window

Reset Your Internet Explorer Security Settings

Open an Internet Explorer Browser
From the Tools menu, select Internet Options
Click on the Security tab
Select Custom Level
In the Reset to: drop down menu, select Medium
Then click Reset. If your settings are already at medium please do this step anyway
Click OK to confirm reset
Go to the Advanced tab
Under Browsing, uncheck the option Enable third-party Browser Extensions. This requires restart
Click Apply, then click OK
Restart your computer
Login to your Point2 Agent Online Office and try uploading photos again

Computer Security

Do you have an Anti-Virus or Firewall program installed on your computer?

Your Anti-Virus program may have to be disabled in order to upload photos to your listings, as well as adding your user photo and logo.
You must disable the program entirely, not just some of the individual applications within the anti-virus program.
If you are using an Firewall programs then you may need to disable those as well, or change some settings within that program.
You may also want to try adding your domain name to a Trusted Sites list for those programs.

**Please note: Point2 Customer Care Representatives cannot assist with disabling anti-virus programs, and we only suggest doing so for troubleshooting purposes. We do not recommend that you leave your anti-virus software disabled once testing has been done. If, by disabling your anti-virus software, you are able to add photos, we recommend that you contact your anti-virus software provider for assistance in adjusting the software settings to allow your Point2 Agent site to function properly.**

If you are still experiencing difficulties uploading photos to your website, please feel free to contact our Customer Care Team for further assistance.