Troubleshoot - Syndication - Point2 Education

Troubleshoot Syndication Issues

If you are unable to locate your listing on a syndication site, follow the steps below to ensure that your listing meets all of the requirements necessary to participate in the Point2 Agent Syndication network.

1) How long ago was the listing entered into the Point2 Agent system?

Please allow 24-72 hours for your listings to show on any Syndication website.

2) Besides Point2 Agent Syndication, is there another source that syndicates your listings for you?

Some Syndication sites have a policy to show listings syndicated to them from a broker or MLS that are ahead of Point2 Agent's listing feed, they do not display duplicate listings. If you would like Point2 Agent to syndicate the listing for you, you will need to cancel any other method of syndication.

3) Check the Syndication Reports within your Online Office.

Doing this gives good indication if the listing isn't syndication anywhere that there is incorrect or missing key data.
- Login to your Online Office
- Under the Listings tab, click on Manage Listings
- From that screen, click the Manage link beside the listing of your choice
- Go to the Syndication tab

4) Double check that all listing information is complete, and entered correctly.

Missing information can cause listings to not syndicate properly depending on the Syndication partner. Every Syndication partner has certain required elements that may not be the same for every partner. If by looking at the syndication report you notice that only a few partners are not showing your listing, this may be the case.

5) Occasionally the location information may not map accurately to a Syndication Feed partner.

This sometimes occurs because the address is associated specifically to the city name, district, or borough names. When these don't map to a feed partner's database of locations, there is little that can be done for partially integrated feed partners, as Point2 Agent is not alerted of the error. (Fully integrated feed partners send Point2 Agent reports that indicate what errors occurred .)

6) Ensure personal contact information is complete and accurate.

Some listing feeds require complete contact information including phone numbers, email addresses, first, and last names.

7) Ensure Listing information is complete and accurate.

Listing information must be complete for many feeds:A valid zip/postal code must be entered.
The address must be marked publicly visible on the location tab.
ONLY the full city name is entered in the city name field on the location tab. For example, "Washington DC" is invalid.
The listing must have a price entered within the General Information tab.
The listing is an MLS listing and is marked accordingly within the General Information tab. Some Partners, like Trulia, require an MLS number.
The listing has the number of bedrooms and bathrooms marked accordingly within the General Information tab.
The listing has one or more photos entered within the photo's tab.

*After any changes are made, allow up to 72 hours for the syndication websites to update.*

If you still cannot reasonably find information about the publishing or your listing on a fully integrated feed partners site, then contact Point2 Agent Customer Care with the listing address and indicate which Syndication site is not showing the listing.