Top 5 Support Questions of the week: May 2nd - 8th
The top 5 support issues that our Customer Support team has received from our members this week are:
Why aren't my listings syndicating to all of the syndication Partners?
There are a number of troubleshooting steps that can be taken to figure out why your listings are not being syndicated to all syndication partners. Keep in mind that some of the syndication partners may not be available in your area, you can check which ones are available by taking a look at the syndication page
in your online office. If your listings are not showing up on a syndication site that is available in your area, please view our Troubleshooting Guide
located on the Point2 Agent Education Website.
How do I upload my listing photo's using a Mac?
In order to upload photo's using a Mac, you must be using FireFox as a browser, and have the latest version of Java. To download Java, visit http://java.com/en/
View instructions on the Point2 Agent User Manual
How do I link my Syndication Dashboard to my Point2 Agent account?
Once your Syndication Dashboard has been set up, you should notice a link (while you are logged in to the syndication dashboard) that allows you to connect the two accounts. By clicking this link, you are able to search for your existing Online Office by entering the email address that is associated it. View the Syndication Dashboard for Brokers
Getting Started Guide, or the Syndication Dashboard for Agents
Getting Started Guide.
My email isn't forwarding properly, or downloading to Outlook, is webmail not working?
If you are using an Email Forwarding account, or POP3 + Forwarder please be aware that these types of accounts are heavily filtered for spam, and there is a chance that webmail has captured a legitimate email as a spam email. If webmail has tagged a legitimate email as spam, it will be placed in the spam folder and will not be sent to your forwarding address, or Outlook. We do advise that you frequently login to your webmail account to ensure that the spam filters are not catching legit email. Unfortunately, these aggressive spam filters cannot be adjusted. This is to ensure that Point2's webmail servers don't get flagged as spam, and blocked by major email hosting companies.
Why can't I login to my Online Office to renew my expired domain?
If your default domain name has expired, you will have to access your website by using the default Point2 Agent URL, ex. http://yourname.point2agent.com
. Domain renewal instructions can be found on the Point2 Agent User Manual
Remember, this is a post that will occur weekly, so watch for next Friday's post of The Top 5 Support Questions of the week!
Have a Great Weekend!
~The Point2 Agent Education Team