Top 5 Support Questions of the week: May 9th - 15th
The top 5 support issues that our Customer Care Team has received from our members this week are:
My handshake listings are not showing on my website, where did they go?
If you have recently changed your selling areas
, or your account had been disabled your handshake agreements will no longer exist, therefore the handshake listings will not appear on your website. Also, when you first select your Selling Areas in your Online Office, you will have a number of Handshake agreements that auto-populate into your account, whether the handshake partner has active listings or not. From this point forward, only Handshake partners with active listings in your Selling Areas will be able to complete a Handshake agreement with you.
I did not receive an email to set up my Syndication Dashboard from my MLS, can you resend it?
If you have not received the email to set up your Syndication Dashboard, our Customer Care Team can resend the email to you if you provide the email address that is associated with your MLS/Association. You can always send our Customer Care Team an email at firstname.lastname@example.org
should you have any questions or concerns.
When I view my listing statistics in the Online Office, it appears as though my listings are not syndicating, why?
While viewing your Syndication Activity (Online Office>Listings Tab>Manage Listings>Click Manage beside your listing) keep in mind that not all of the Syndication partners provide statistical information. These partially integrated Syndication partners are indicated by a red *. Most of the time, your listings will be properly syndicated to these partners, you just have to check the Syndication partners website to verify.
How do I update my credit card information or see my payment history?
- Login to your Online Office
- Select the Admin tab
- Click on "Account Information"
- Select "View Payment History", here is where you are able to view all of the payments you have made, and what date they have been processed.
- Select "Update Billing Information", here you are able to enter a new Visa or MasterCard number for your monthly or yearly subscription payments.
Feel free to contact our Customer Care Team if you'd feel more comfortable updating it over the phone, the number is 1-800-659-5494.
I pointed my domain, and now my domain associated email isn't working, what happened?
When you point your domain
to Point2's Name Servers, the domain and all of its DNS information is pointed over as well. If you had email associated to the domain before you pointed it, it will no longer work. There are a few options you have to rectify this problem, one is that you can keep your email hosted where it is currently
, and provide our Customer Care Team with MX and C name information. The second option is that you can re-create the email address
within your Point2 account and use Point2 as your mail provider. Either way, your email is going to be out of service for about 24 - 48 hours. Please feel free to contact our Customer Care team
for further information regarding your email options. We recommend that you provide the MX and C name records at the time of Pointing your domain to ensure minimal downtime if you choose to keep your email hosted at your current registrar.
Stay tuned for next weeks Top 5 Support Questions, have a great weekend!
~The Point2 Agent Education Team