Top 5 Support questions of the week: May 30th - June 5th
The top 5 support questions that our Customer Care team has received this week are:
I'm Having Trouble with my Syndication Dashboard
How do I set it up?
In order to activate your Syndication Dashboard you will want to follow the link provided in the email you’ve receive from Point2 and your MLS. You will create a unique login to access it. If you have not received the invitation email, please contact your MLS to verify the email you have on file. You can also contact Point2 support.
How do I link to my Point2 Agent Online Office?
Go to http://dashboard.point2.com/
and login to your Syndication Dashboard. Once logged in, select the link to “Create a Point2 Agent Account (or Link to an Existing Account)”. Follow the steps to link the two. Once linked, your listings from your Syndication Dashboard will automatically pull in to your Point2 Agent account.
I love the Drip Email Feature, but I'm not sure I'm using it correctly. How does it work exactly?
Drip email is a tool that allows you to send automated email to prospects that you've captured through your website. Here’s how Drip Email works
A prospect visits your site and performs one of a number of actions that will "trigger" a Drip Email campaign specific to the action which triggered it.
Your site will record the prospect's email address and automatically add it to your Drip Email system for the relevant campaign.
Your prospect will now receive emails at predetermined intervals. The number of the emails and the intervals are determined by you.
The emails contain your brand, picture, links to your site, and whatever custom content you add (default content is provided), keeping you in the forefront of your prospect's mind.
The Drip Emails will generate return visits to your site, greatly increasing the odds that your prospect will contract your services when they are ready to buy or sell.
The great part is you don’t have to do anything until the prospect requests your services. Your site works for you, nurturing leads until they become serious about doing business with you.
The existing drips can be edited simply by changing the text that's already provided. To get to your Drip Email:
You can add a new Drip Email by clicking the "Add a Drip Email" link at the bottom of the page. A blank email form will appear, and you fill in the subject and content. An existing Drip Email can be deleted by clicking the "Delete" link beside the red 'X' in the upper right corner of the email form. Be careful, we cannot restore a custom Drip Email once it is deleted. The waiting period specified will be the number of days after sign up (for the first drip), or the number of days since the last drip that will transpire before the next drip is sent. You can change the waiting period by simply selecting a new value (between 0 and 30) from the drop down list.
You are able to create your own custom drip email campaigns. The content and triggers can be set to your liking. To create your own drip email campaign:
Login to you Online Office
Go to your Prospects section and click "Drip Email"
Choose "Add a Custom Campaign"
Name the campaign, choose the triggers, and add your custom message
Click OK to save your newly created drip email campaign
I have begun the process of transferring my domain name to Point2, but I'm not sure what I need to do next. Is there any additional steps?
To begin transferring your domain, you must first complete these steps:
Login to your Online Office
Hover your mouse cursor over the 'Domains and Email' tab
Click on the 'Manage Domains'
Select Domain Transfers
Enter your domain in the space provided and the authorization code from your current registrar
*In order to transfer a domain it first must be Unlocked in your current domain account. Also, please make sure that you are listed as the Administrative Contact and that your contact email address is up-to-date in your domain account.*
You will receive an email to authorize the transfer with a Transaction ID and Security Code. You will also require the Authorization Code from your existing registrar in order to proceed. There are instructions in this email but please note that the Point2 Realty Solutions domain page is located here:
TO PROCEED WITH THE TRANSFER, you must:
Go to www.Point2Domains.com and choose My Account.
Enter your customer number and password and click 'Secure Login.' The customer number and password is included in your domain transfer order receipt.
Put you mouse over the 'Domain' tab and select 'Pending Domain Transfers' from the list.
Select the domain you wish to transfer, and click 'Authorization.'
Use the codes provided in the authorization email you received. Please contact us if you are having difficulties with this step as it is required for your domain transfer to begin. If this is not done, your domain transfer will not be completed.
I have renewed my domain name with the Domain Registry of America (DROA), why didn't it work?
A company calling itself the 'Domain Registry of America', 'Domain Registry of Canada', or 'The Domain Registry of Europe' is unlawfully targeting domain owners to transfer their domain registration to them upon renewal. If you have recently received an 'official looking' letter from this company asking you to renew your domain through them (because your domain is about to expire), Pleas IGNORE IT! You do not need to make any payment to this company in order to maintain your domain registration. If you have already made a payment, we strongly suggest that you contact your Credit Card company or Bank to stop or reverse the payment. Also, you should always renew your domain through your domain registrar (whom you've purchased your domain from).
I need to talk to someone live, what is your phone number, and where do you have it posted for members to see?
We appreciate that you will understand that it is not financially viable for telephone support to be offered to our Standard members. Telephone support is a feature reserved for our Professional and Premium members only. If you are currently participating in the Pro Trial, you can also give our Customer Care Team a call at 1-866-977-1777.
If you are a Standard member, it is best to send the Customer Care team an email at email@example.com
. If it is better to discuss the issue over the phone, we will always contact you.
If you have any sales questions, billing questions, or are thinking of upgrading, please do call us at 1-800-659-5494.
Also, the Customer Care team's contact information is posted on the home page of the Point2 Agent Education Website
, as well as in many forums on the Point2 Agent Message Board (Access to the Message Board is located under the Community tab in your Online Office).
Have a great weekend eveyone!
~The Point2 Agent Education Team