Top 5 Support Questions of the Week: June 27th - July 3rd
The Top 5 support questions our Customer Care team has received are:
1. I've received an email about Neighborhoods still being available even though the auction is over, what does this mean to me?
Now that the neighborhood auction is over, all neighborhoods are $20 each. The Dutch Auction works as a reverse auction. What this means is there is a starting price which gradually decreases as the days pass until the auction closes and the neighborhoods reach a floor price. The starting price for each neighborhood reservation on the first day of the Dutch Auction is $250. The cost decreases by $10 increments until the auction ends on the final day of the auction month to the floor price of $20 per neighborhood. If you’ve received the email about the Neighborhoods still available for purchase, please follow the link within the email to reserve that neighborhood. To reserve a Neighborhood, simply follow these instructions:
- Login to your Online Office
- Hover your mouse over the 'Admin' tab and select 'Neighborhood Expert'
- Click 'Buy Neighborhoods' in the bottom left corner
- Choose your State/Province
- Browse the neighborhoods available
- An area that says 'View sub areas' is not an area that can be reserved, you will need to click this link to see areas below it. Any neighborhoods that state 'Reserve' (in blue) to the left of the neighborhood are available
- Click on 'Reserve' beside your desired area
- Your page will refresh to the purchasing page where the price will be listed, the time it is going to be reduced in the auction, and fields to enter your credit card information
- Enter the applicable billing information, select your desired number of lease periods, and click on the 'Purchase Neighborhood' button
All our neighborhoods are sold on a quarterly basis, meaning that no matter when you purchase them during a particular quarter, they will still be good only for that quarter. (Next quarter being July 1st through September 30th)
2. I've pointed my domain over to my Point2 Agent website more than 48 hours ago, what should I do?
If you’ve recently pointed your name servers over to Point2 OR if you’ve recently changed your domain records to host your email elsewhere, please allow up to 48 hours for the changes to go through. If it’s been longer than 48 hours please contact Customer Care by emailing agent@point2agent.com and they can look into it and update the changes for you.
3. How do I opt-out of Handshake if I don't want to use the feature?
If you have once participated in Handshake in the past but now no longer wish to do so please follow these instructions to block your existing agreements and ensure that your Point2 Agent listings will no longer be advertised on other websites and vice versa.
Note: When blocking Handshake agreements you must select a reason for your blocking them. Please select 'Blocking Agent does not participate in Handshake'.
1) Blocking Existing Handshake Complete Agreements:
- Login to your Online Office and select the Community tab
- Click the Handshake link
- Click on Handshake Complete
- You will see a list of all members with whom you have a completed Handshake agreement with
- Since you are wanting to block all members simply click the Select All link above the Block column
- Scroll down and click Update List
- Choose your reason for blocking and click OK
Now you will need to block any Pending Their Approval members as their Point2 Agent listings still appear on your website while you are waiting for their approval.
2) Blocking Pending Their Approval members:
- While in the Handshake area choose the Pending Their Approval link
- You will see a list of agents whose listings may appear on your website unless you block them
- Use the Select All link again above the Block column
- Scroll down and click Update List
- Choose your reason for blocking and click OK
Now you should have no Handshake Complete or Pending Their Approval members. If you have any in Pending My Approval, you should block these ones as well.
3) Blocking Pending My Approval members:
- While in the Handshake area choose the Pending My Approval link
- You will now see a list of agents who are waiting approval to display listings on your site
- Use the Select All link above the Block column
- Scroll down and click Update List
- Choose your reason for blocking and click OK
Finally, you will want to ensure that your Auto Block setting is set to Block new members from displaying your Point2 Agent listings. This will ensure that you are not participating in Handshake or receiving new Handshake agreements to approve/block.
4) Adjusting Auto Block Setting:
- Login to your Online Office and select the Agent Connections tab
- Select Handshake and then select Options
- Under the section Auto Block Setting make sure the box is checked off to Automatically set New members to Blocked By Me
- Scroll down and click OK to save the change
If in the future you wish to enable Handshake again, you can re-approve these members. You will have to wait for them to approve you in return.
4. I'd like to get my broker signed up with Point2 Agent, how do I do that, and what's in it for me?
If you invite your broker to join Point2, you have the opportunity to be rewarded! You can receive one free year of our Premium membership if you:
1. Invite your broker to use Point2 Agent
2. Your broker signs up for a Point2 account and confirms their membership
3. Once your broker has confirmed their membership, they must invite at least 5 Agents to join their Agent Roster
4. Each of the Agent's added to the Roster must also login to their account, and confirm their membership
5. Once all of the steps above have been completed, please let us know the Name and website address of your Broker that you had signed up, we would be happy to provide you with one free year of our Premium membership
5. Are there more resources to help me with my website/account besides the User Manual?
View this blog post to see a list full of support resources available to all Point2 Agent members.
Have a great week!
~ The Point2 Agent Education Team