Search results matching tags 'Domains' and 'Email'

Search results matching tags 'Domains' and 'Email'http://www.point2agenteducation.com/search/SearchResults.aspx?o=DateDescending&tag=Domains,Email&orTags=0Search results matching tags 'Domains' and 'Email'en-USCommunityServer 2.1 SP1 (Debug Build: 61019.2)This Weeks Education Session Listhttp://www.point2agenteducation.com/blogs/point2_education/archive/2010/09/08/this-weeks-education-session-list.aspxWed, 08 Sep 2010 15:04:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:751711663300<span class="Apple-style-span" style="widows:2;text-transform:none;text-indent:0px;border-collapse:separate;white-space:normal;orphans:2;letter-spacing:normal;color:#000000;word-spacing:0px;-webkit-border-horizontal-spacing:0px;-webkit-border-vertical-spacing:0px;-webkit-text-decorations-in-effect:none;-webkit-text-size-adjust:auto;-webkit-text-stroke-width:0px;"><span class="Apple-style-span" style="font-family:Arial, Helvetica, sans-serif;font-size:13px;"><p>It's a short week for Education Sessions but it's not too late to register for them.  Here's what we've got going on this week:</p><p><strong>Today (This afternoon)</strong></p><p>Getting Started with your Point2 Account<br />1pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/824865514" target="_blank">Register</a></p><p>Listing Management<br />2pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/600090722" target="_blank">Register</a></p><p>Prospect Management<br />3pm Mountain Time<br /><a href="https://www2.gotomeeting.com/register/313424730" target="_blank">Register</a></p><p>Domains and Email<br />4pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/437850034" target="_blank">Register</a> </p><p><strong>Thursday (Morning)</strong></p><p><strong></strong>Handshake and Community<br />9am Mountain time<br /><a href="https://www2.gotomeeting.com/register/298021106" target="_blank">Register</a></p><p>Point2 Agent for Brokers: Overview<br />10am Mountain time <br /><a href="https://www2.gotomeeting.com/register/270117171" target="_blank">Register</a></p><p>Getting Started with your Point2 Account<br />11am Mountain Time<br /><a href="https://www2.gotomeeting.com/register/202749802" target="_blank">Register</a> </p><p>Syndication Marketing: Point2 Homes, Neighborhoods and Spotlight ads<br />12pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/627752795" target="_blank">Register</a></p><p><strong>Friday (Morning)</strong></p><p>Syndication Dashboards<br />9am Mountain time<br /><a href="https://www2.gotomeeting.com/register/786231802" target="_blank">Register</a> </p><p>Prospect Management Strategies<br />10am Mountain Time<br /><a href="https://www2.gotomeeting.com/register/354683410" target="_blank">Register</a></p><p>Visit <a href="http://educationsessions.point2agenteducation.com/">educationsessions.point2agenteducation.com</a> for more information on the sessions that are provided.  Should you have any questions or suggestions, feel free to <a href="mailto:education@point2.com" target="_blank">send us an email</a>.</p><p> Have a Great Week!</p></span></span>Top 5 Support Questions of the week: May 23rd - 29thhttp://www.point2agenteducation.com/blogs/point2_education/archive/2009/05/29/top-5-support-questions-of-the-week-may-23rd-29th.aspxFri, 29 May 2009 16:22:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:475271663300<p>The top 5 questions that our Customer Care team has received this week are:</p><ol><li><div><strong><em>People are trying to send emails to my Point2 Agent forwarding account, but they are receiving bounce back messages that indicate the message could not be delivered, why is that?<br /></em></strong>This can occur as a result of your webmail accounts spam folder reaching the maximum size.  Forwarding accounts are heavily filtered for spam, and any emails flagged as spam are sent to the spam folder.  This folder may 'fill' your webmail account with out you even knowing, blocking any new messages from being sent to you.  We highly recommend that you login to your webmail account frequently to ensure that your spam folder doesn't reach the maximum size, and more importantly, that no legitimate email has been moved to this spam folder.  To access webmail, go to <a href="http://webmail.point2agent.com/">http://webmail.point2agent.com</a> and use your email address and password to login.<br /><br /></div></li><li><div><strong><em>Why are my listings not Syndicating properly?<br /></em></strong>There are a few reasons as to why your listings may not be syndicating to all of our partner sites as they should.  This week a lot of the issues were happening because the listings were actually being syndicated from other sources.  If your listing is syndicating from Point2, as well as from your Brokerage, there is a high possibility that the listing will be blocked altogether, or blocked from one of the 2 sources.  Usually the Brokerage feeds are taken over Point2’s, which means you will be unable to see any statistical information for those listings in your Point2 Online Office.  <p class="MsoNormal">Our Suggestion:  Cancel any other syndication from other sources to ensure your listings are being syndicated from Point2, this way you can view all syndication statistics in regards to those listings.<br /><br /></p></div></li><li><div><strong><em>I am getting a message saying that my payment is failing, there are funds available on my credit card, why is this happening?<br /></em></strong>Recently we have noticed more and more of this.  As some of you may or may not know, we are located in the Prairies of Saskatchewan, Canada.  A lot of these issues are arising because your bank or credit card provider has blocked international charges from going through on your card.  This is only done for your safety, as many of you know, there is a lot of credit card fraud out there these days.  In order to rectify this situation, give your credit card company or bank a call to let them know to allow any international charges from Point2 Technologies Inc.  If you feel uncomfortable updating your credit card information online, feel free to give us a call at 1-800-659-5494.<br /><br /></div></li><li><div><strong><em>Isn't there a way that I can set up my domain to renew automatically so that I don't get caught with an expired domain name?<br /></em></strong>Yes! You can set your domain name up for auto renewal through your Point2 Agent Online Office, however if your domain was purchased through another company other than Point2, you would need to contact them in order to find out how to set this up. For members that have purchased their domain name through their Point2 Account, here’s how you can set it up for auto-renewal: <p>- Login to your <strong>Online Office</strong><br />- Select the <strong>Domains and Email</strong> tab<br />- Select <strong>Manage Domains</strong><br />- From under <strong>Domain Renewals</strong>, click on <strong>Manage Domain Auto-Renewal</strong><br />- Place a check mark in the box to the left of the domain name(s) you would like to select for Auto- Renewal<br />- Use the drop down menu under <strong>Auto-Renewal Period</strong> to select the number of years you would like the renewal to be for<br />- Click <strong>Add Credit Card</strong> and enter your credit card information (please note that we only take <strong>VISA</strong> or <strong>Mastercard</strong>), and then select '<strong>OK</strong>' to save the information<br /></p></div></li><li><div><strong><em>What is Website Standards Mode?<br /></em></strong>Web Standards Mode allows you to set the proper website design document type on your primary website pages.  This setting allows your website more likely to look the same in every different browser.  Advanced CSS features such as fly-out menus work better in Web Standards Mode.  If you are unsure about using Web Standards Mode, give it a try and review your website to ensure it looks correct.  You can always choose not to use this mode at any time.  <br /><p>To turn Web Standards Mode on or Off:</p><p>- Log in to your <strong>Online Office </strong>and go to <strong>Edit Website</strong>. <br />- Hover over the <strong>Website Editing Tools</strong> tab and click <strong>Web Standards Mode</strong>. <br />- Check or uncheck the box<strong> Use Web Standards Mode (recommended) </strong>to turn this feature on or off. <br />- Click <strong>OK </strong>to save your settings.</p><br />Next Wednesday will mark the first in a 3 part series relating to website S.E.O. so stay tuned! <img src="http://www.point2agenteducation.com/emoticons/emotion-5.gif" alt="Wink" /></div></li></ol><p>~The Point2 Agent Education Team</p><br />Top 5 Support Questions of the week: May 9th - 15thhttp://www.point2agenteducation.com/blogs/point2_education/archive/2009/05/15/top-5-support-questions-of-the-week-may-9th-15th.aspxFri, 15 May 2009 14:24:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:468703663300<p>The top 5 support issues that our Customer Care Team has received from our members this week are: </p><ol><li><div><strong><em>My handshake listings are not showing on my website, where did they go?<br /></em></strong>If you have recently changed your <a href="http://agent.point2.com/help/Default_CSH.htm#1010" title="link to user manual" target="_blank">selling areas</a>, or your account had been disabled your handshake agreements will no longer exist, therefore the handshake listings will not appear on your website.  Also, when you first select your Selling Areas in your Online Office, you will have a number of Handshake agreements that auto-populate into your account, whether the handshake partner has active listings or not.  From this point forward, only Handshake partners with active listings in your Selling Areas will be able to complete a Handshake agreement with you.<br /><br /></div></li><li><div><strong><em>I did not receive an email to set up my Syndication Dashboard from my MLS, can you resend it?<br /></em></strong>If you have not received the email to set up your Syndication Dashboard, our Customer Care Team can resend the email to you if you provide the email address that is associated with your MLS/Association.  You can always send our Customer Care Team an email at <a href="mailto:agent@point2agent.com">agent@point2agent.com</a> should you have any questions or concerns.<br /><br /></div></li><li><div><strong><em>When I view my listing statistics in the Online Office, it appears as though my listings are not syndicating, why?<br /></em></strong>While viewing your Syndication Activity (Online Office>Listings Tab>Manage Listings>Click Manage beside your listing) keep in mind that not all of the Syndication partners provide statistical information.  These partially integrated Syndication partners are indicated by a red *.  Most of the time, your listings will be properly syndicated to these partners, you just have to check the Syndication partners website to verify.<br /><br /></div></li><li><div><strong><em>How do I update my credit card information or see my payment history?<br />-  </em></strong>Login to your Online Office<br />-  Select the Admin tab<br />-  Click on "Account Information"<br />-  Select "View Payment History", here is where you are able to view all of the payments you have made, and what date they have been processed.<br />-  Select "Update Billing Information", here you are able to enter a new Visa or MasterCard number for your monthly or yearly subscription payments.<br /><br />Feel free to contact our Customer Care Team if you'd feel more comfortable updating it over the phone, the number is 1-800-659-5494.<br /><br /></div></li><li><div><strong><em>I pointed my domain, and now my domain associated email isn't working, what happened?<br /></em></strong>When you <a href="http://agent.point2.com/help/Default_CSH.htm#1123" title="link to User Manual" target="_blank">point your domain</a> to Point2's Name Servers, the domain and all of its DNS information is pointed over as well.  If you had email associated to the domain before you pointed it, it will no longer work.  There are a few options you have to rectify this problem, one is that you can keep your <a href="http://agent.point2.com/help/Default_CSH.htm#1184" title="link to the User Manual" target="_blank">email hosted where it is currently</a>, and provide our Customer Care Team with MX and C name information.  The second option is that you can <a href="http://agent.point2.com/help/Default_CSH.htm#1048" title="link to the User Manual" target="_blank">re-create the email address</a> within your Point2 account and use Point2 as your mail provider.  Either way, your email is going to be out of service for about 24 - 48 hours.  Please feel free to contact our <a href="mailto:agent@point2agent.com" title="email Customer Care Team" target="_blank">Customer Care team</a> for further information regarding your email options.  We recommend that you provide the MX and C name records at the time of Pointing your domain to ensure minimal downtime if you choose to keep your email hosted at your current registrar.</div></li></ol><p><strong><em></em></strong></p><p>Stay tuned for next weeks Top 5 Support Questions, have a great weekend!</p><p>~The Point2 Agent Education Team</p><p><strong><em></em></strong></p><p><strong><em></em></strong></p><p><strong><em></em></strong></p>Top 5 Support Questions of the week: May 2nd - 8thhttp://www.point2agenteducation.com/blogs/point2_education/archive/2009/05/08/top-5-support-issues-may-10th-15th.aspxFri, 08 May 2009 14:21:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:465305663300<p>The top 5 support issues that our Customer Support team has received from our members this week are:</p><ol><li><div><strong><em>Why aren't my listings syndicating to all of the syndication Partners?<br /></em></strong>There are a number of troubleshooting steps that can be taken to figure out why your listings are not being syndicated to all syndication partners.  Keep in mind that some of the syndication partners may not be available in your area, you can check which ones are available by taking a look at the <a href="http://agent.point2.com/help/Default_CSH.htm#1171" target="_blank">syndication page</a> in your online office.  If your listings are not showing up on a syndication site that is available in your area, please view our <a href="http://www.point2agenteducation.com/Troubleshoot_-_Syndication/page_2183527.html" target="_blank">Troubleshooting Guide</a> located on the Point2 Agent Education Website.<br /><br /></div></li><li><div><strong><em>How do I upload my listing photo's using a Mac?<br /></em></strong>In order to upload photo's using a Mac, you must be using FireFox as a browser, and have the latest version of Java.  To download Java, visit <a href="http://java.com/en/">http://java.com/en/</a> View instructions on the <a href="http://agent.point2.com/help/Default_CSH.htm#1231" target="_blank">Point2 Agent User Manual</a>.  <br /><br /></div></li><li><div><strong><em>How do I link my Syndication Dashboard to my Point2 Agent account?<br /></em></strong>Once your Syndication Dashboard has been set up, you should notice a link (while you are logged in to the syndication dashboard) that allows you to connect the two accounts. By clicking this link, you are able to search for your existing Online Office by entering the email address that is associated it.  View the <a href="http://agent.point2.com/documents/SyndicationDashboardGSG_brokers.pdf" target="_blank">Syndication Dashboard for Brokers</a> Getting Started Guide, or the <a href="http://agent.point2.com/documents/SyndicationDashboardGSG_agents.pdf" target="_blank">Syndication Dashboard for Agents</a> Getting Started Guide.<br /><br /></div></li><li><div><strong><em>My email isn't forwarding properly, or downloading to Outlook, is webmail not working?<br /></em></strong>If you are using an Email Forwarding account, or POP3 + Forwarder please be aware that these types of accounts are heavily filtered for spam, and there is a chance that webmail has captured a legitimate email as a spam email.  If webmail has tagged a legitimate email as spam, it will be placed in the spam folder and will not be sent to your forwarding address, or Outlook.  We do advise that you frequently login to your webmail account to ensure that the spam filters are not catching legit email.  Unfortunately, these aggressive spam filters cannot be adjusted.  This is to ensure that Point2's webmail servers don't get flagged as spam, and blocked by major email hosting companies.<br /><br /></div></li><li><div><strong><em>Why can't I login to my Online Office to renew my expired domain?<br /></em></strong>If your default domain name has expired, you will have to access your website by using the default Point2 Agent URL, ex. <a href="http://yourname.point2agent.com/">http://yourname.point2agent.com</a>.  Domain renewal instructions can be found on the <a href="http://agent.point2.com/help/Default_CSH.htm#1125" target="_blank">Point2 Agent User Manual</a>.<br /></div></li></ol><p>Remember, this is a post that will occur weekly, so watch for next Friday's post of The Top 5 Support Questions of the week!</p><p> Have a Great Weekend!</p><p> ~The Point2 Agent Education Team</p>