Search results matching tags 'Email', 'Domains', and 'Syndication Dashboard'

Search results matching tags 'Email', 'Domains', and 'Syndication Dashboard'http://www.point2agenteducation.com/search/SearchResults.aspx?o=DateDescending&tag=Email,Domains,Syndication+Dashboard&orTags=0Search results matching tags 'Email', 'Domains', and 'Syndication Dashboard'en-USCommunityServer 2.1 SP1 (Debug Build: 61019.2)This Weeks Education Session Listhttp://www.point2agenteducation.com/blogs/point2_education/archive/2010/09/08/this-weeks-education-session-list.aspxWed, 08 Sep 2010 15:04:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:751711663300<span class="Apple-style-span" style="widows:2;text-transform:none;text-indent:0px;border-collapse:separate;white-space:normal;orphans:2;letter-spacing:normal;color:#000000;word-spacing:0px;-webkit-border-horizontal-spacing:0px;-webkit-border-vertical-spacing:0px;-webkit-text-decorations-in-effect:none;-webkit-text-size-adjust:auto;-webkit-text-stroke-width:0px;"><span class="Apple-style-span" style="font-family:Arial, Helvetica, sans-serif;font-size:13px;"><p>It's a short week for Education Sessions but it's not too late to register for them.  Here's what we've got going on this week:</p><p><strong>Today (This afternoon)</strong></p><p>Getting Started with your Point2 Account<br />1pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/824865514" target="_blank">Register</a></p><p>Listing Management<br />2pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/600090722" target="_blank">Register</a></p><p>Prospect Management<br />3pm Mountain Time<br /><a href="https://www2.gotomeeting.com/register/313424730" target="_blank">Register</a></p><p>Domains and Email<br />4pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/437850034" target="_blank">Register</a> </p><p><strong>Thursday (Morning)</strong></p><p><strong></strong>Handshake and Community<br />9am Mountain time<br /><a href="https://www2.gotomeeting.com/register/298021106" target="_blank">Register</a></p><p>Point2 Agent for Brokers: Overview<br />10am Mountain time <br /><a href="https://www2.gotomeeting.com/register/270117171" target="_blank">Register</a></p><p>Getting Started with your Point2 Account<br />11am Mountain Time<br /><a href="https://www2.gotomeeting.com/register/202749802" target="_blank">Register</a> </p><p>Syndication Marketing: Point2 Homes, Neighborhoods and Spotlight ads<br />12pm Mountain time<br /><a href="https://www2.gotomeeting.com/register/627752795" target="_blank">Register</a></p><p><strong>Friday (Morning)</strong></p><p>Syndication Dashboards<br />9am Mountain time<br /><a href="https://www2.gotomeeting.com/register/786231802" target="_blank">Register</a> </p><p>Prospect Management Strategies<br />10am Mountain Time<br /><a href="https://www2.gotomeeting.com/register/354683410" target="_blank">Register</a></p><p>Visit <a href="http://educationsessions.point2agenteducation.com/">educationsessions.point2agenteducation.com</a> for more information on the sessions that are provided.  Should you have any questions or suggestions, feel free to <a href="mailto:education@point2.com" target="_blank">send us an email</a>.</p><p> Have a Great Week!</p></span></span>Top 5 Support Questions of the week: May 9th - 15thhttp://www.point2agenteducation.com/blogs/point2_education/archive/2009/05/15/top-5-support-questions-of-the-week-may-9th-15th.aspxFri, 15 May 2009 14:24:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:468703663300<p>The top 5 support issues that our Customer Care Team has received from our members this week are: </p><ol><li><div><strong><em>My handshake listings are not showing on my website, where did they go?<br /></em></strong>If you have recently changed your <a href="http://agent.point2.com/help/Default_CSH.htm#1010" title="link to user manual" target="_blank">selling areas</a>, or your account had been disabled your handshake agreements will no longer exist, therefore the handshake listings will not appear on your website.  Also, when you first select your Selling Areas in your Online Office, you will have a number of Handshake agreements that auto-populate into your account, whether the handshake partner has active listings or not.  From this point forward, only Handshake partners with active listings in your Selling Areas will be able to complete a Handshake agreement with you.<br /><br /></div></li><li><div><strong><em>I did not receive an email to set up my Syndication Dashboard from my MLS, can you resend it?<br /></em></strong>If you have not received the email to set up your Syndication Dashboard, our Customer Care Team can resend the email to you if you provide the email address that is associated with your MLS/Association.  You can always send our Customer Care Team an email at <a href="mailto:agent@point2agent.com">agent@point2agent.com</a> should you have any questions or concerns.<br /><br /></div></li><li><div><strong><em>When I view my listing statistics in the Online Office, it appears as though my listings are not syndicating, why?<br /></em></strong>While viewing your Syndication Activity (Online Office>Listings Tab>Manage Listings>Click Manage beside your listing) keep in mind that not all of the Syndication partners provide statistical information.  These partially integrated Syndication partners are indicated by a red *.  Most of the time, your listings will be properly syndicated to these partners, you just have to check the Syndication partners website to verify.<br /><br /></div></li><li><div><strong><em>How do I update my credit card information or see my payment history?<br />-  </em></strong>Login to your Online Office<br />-  Select the Admin tab<br />-  Click on "Account Information"<br />-  Select "View Payment History", here is where you are able to view all of the payments you have made, and what date they have been processed.<br />-  Select "Update Billing Information", here you are able to enter a new Visa or MasterCard number for your monthly or yearly subscription payments.<br /><br />Feel free to contact our Customer Care Team if you'd feel more comfortable updating it over the phone, the number is 1-800-659-5494.<br /><br /></div></li><li><div><strong><em>I pointed my domain, and now my domain associated email isn't working, what happened?<br /></em></strong>When you <a href="http://agent.point2.com/help/Default_CSH.htm#1123" title="link to User Manual" target="_blank">point your domain</a> to Point2's Name Servers, the domain and all of its DNS information is pointed over as well.  If you had email associated to the domain before you pointed it, it will no longer work.  There are a few options you have to rectify this problem, one is that you can keep your <a href="http://agent.point2.com/help/Default_CSH.htm#1184" title="link to the User Manual" target="_blank">email hosted where it is currently</a>, and provide our Customer Care Team with MX and C name information.  The second option is that you can <a href="http://agent.point2.com/help/Default_CSH.htm#1048" title="link to the User Manual" target="_blank">re-create the email address</a> within your Point2 account and use Point2 as your mail provider.  Either way, your email is going to be out of service for about 24 - 48 hours.  Please feel free to contact our <a href="mailto:agent@point2agent.com" title="email Customer Care Team" target="_blank">Customer Care team</a> for further information regarding your email options.  We recommend that you provide the MX and C name records at the time of Pointing your domain to ensure minimal downtime if you choose to keep your email hosted at your current registrar.</div></li></ol><p><strong><em></em></strong></p><p>Stay tuned for next weeks Top 5 Support Questions, have a great weekend!</p><p>~The Point2 Agent Education Team</p><p><strong><em></em></strong></p><p><strong><em></em></strong></p><p><strong><em></em></strong></p>Top 5 Support Questions of the week: May 2nd - 8thhttp://www.point2agenteducation.com/blogs/point2_education/archive/2009/05/08/top-5-support-issues-may-10th-15th.aspxFri, 08 May 2009 14:21:00 GMT54e10793-56c1-4652-87d7-aac359e09ca1:465305663300<p>The top 5 support issues that our Customer Support team has received from our members this week are:</p><ol><li><div><strong><em>Why aren't my listings syndicating to all of the syndication Partners?<br /></em></strong>There are a number of troubleshooting steps that can be taken to figure out why your listings are not being syndicated to all syndication partners.  Keep in mind that some of the syndication partners may not be available in your area, you can check which ones are available by taking a look at the <a href="http://agent.point2.com/help/Default_CSH.htm#1171" target="_blank">syndication page</a> in your online office.  If your listings are not showing up on a syndication site that is available in your area, please view our <a href="http://www.point2agenteducation.com/Troubleshoot_-_Syndication/page_2183527.html" target="_blank">Troubleshooting Guide</a> located on the Point2 Agent Education Website.<br /><br /></div></li><li><div><strong><em>How do I upload my listing photo's using a Mac?<br /></em></strong>In order to upload photo's using a Mac, you must be using FireFox as a browser, and have the latest version of Java.  To download Java, visit <a href="http://java.com/en/">http://java.com/en/</a> View instructions on the <a href="http://agent.point2.com/help/Default_CSH.htm#1231" target="_blank">Point2 Agent User Manual</a>.  <br /><br /></div></li><li><div><strong><em>How do I link my Syndication Dashboard to my Point2 Agent account?<br /></em></strong>Once your Syndication Dashboard has been set up, you should notice a link (while you are logged in to the syndication dashboard) that allows you to connect the two accounts. By clicking this link, you are able to search for your existing Online Office by entering the email address that is associated it.  View the <a href="http://agent.point2.com/documents/SyndicationDashboardGSG_brokers.pdf" target="_blank">Syndication Dashboard for Brokers</a> Getting Started Guide, or the <a href="http://agent.point2.com/documents/SyndicationDashboardGSG_agents.pdf" target="_blank">Syndication Dashboard for Agents</a> Getting Started Guide.<br /><br /></div></li><li><div><strong><em>My email isn't forwarding properly, or downloading to Outlook, is webmail not working?<br /></em></strong>If you are using an Email Forwarding account, or POP3 + Forwarder please be aware that these types of accounts are heavily filtered for spam, and there is a chance that webmail has captured a legitimate email as a spam email.  If webmail has tagged a legitimate email as spam, it will be placed in the spam folder and will not be sent to your forwarding address, or Outlook.  We do advise that you frequently login to your webmail account to ensure that the spam filters are not catching legit email.  Unfortunately, these aggressive spam filters cannot be adjusted.  This is to ensure that Point2's webmail servers don't get flagged as spam, and blocked by major email hosting companies.<br /><br /></div></li><li><div><strong><em>Why can't I login to my Online Office to renew my expired domain?<br /></em></strong>If your default domain name has expired, you will have to access your website by using the default Point2 Agent URL, ex. <a href="http://yourname.point2agent.com/">http://yourname.point2agent.com</a>.  Domain renewal instructions can be found on the <a href="http://agent.point2.com/help/Default_CSH.htm#1125" target="_blank">Point2 Agent User Manual</a>.<br /></div></li></ol><p>Remember, this is a post that will occur weekly, so watch for next Friday's post of The Top 5 Support Questions of the week!</p><p> Have a Great Weekend!</p><p> ~The Point2 Agent Education Team</p>