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  • Top 5 Support Questions of the Week: June 27th - July 3rd

    The Top 5 support questions our Customer Care team has received are: 1.  I've received an email about Neighborhoods still being available even though the auction is over, what does this mean to me? Now that the neighborhood auction is over, all neighborhoods are $20 each. The Dutch Auction works as a reverse auction. What this means is ...
    Posted to Point2 Agent Education (Weblog) by 663300 on July 6, 2009
  • Top 5 Support Questions of the Week: June 20th - 26th

    The top 5 support questions that our Customer Care team has received this week are: 1. I've recently renewed or registered my Domain name through Point2. Why isn't it working? If you've renewed your domain and are still receiving notifications that your domain needs to be renew in your Online Office, you do not need to renew it ...
    Posted to Point2 Agent Education (Weblog) by 663300 on June 26, 2009
  • Top 5 Support Questions of the week: June 6th - 12th

    The top 5 questions that our Customer Care team have received this week are:I've received an email from Point2 titled "Portal Inactive Warning", what does this mean?How do I add Agents to my Roster?I'm having troubles uploading photo's, what should I do?My email is not downloading to Outlook properly... what should I check ...
    Posted to Point2 Agent Education (Weblog) by 663300 on June 12, 2009
  • Top 5 Support questions of the week: May 30th - June 5th

    The top 5 support questions that our Customer Care team has received this week are:I'm Having Trouble with my Syndication DashboardHow do I set it up? In order to activate your Syndication Dashboard you will want to follow the link provided in the email you’ve receive from Point2 and your MLS. You will create a unique login to access it. ...
    Posted to Point2 Agent Education (Weblog) by 663300 on June 5, 2009
  • Top 5 Support Questions of the week: May 23rd - 29th

    The top 5 questions that our Customer Care team has received this week are:People are trying to send emails to my Point2 Agent forwarding account, but they are receiving bounce back messages that indicate the message could not be delivered, why is that? This can occur as a result of your webmail accounts spam folder reaching the maximum ...
    Posted to Point2 Agent Education (Weblog) by 663300 on May 29, 2009
  • Top 5 Support Questions for the week: May 16th - 22nd

    The top 5 questions that our Customer Care team has received this week are:Why am I unable to edit my listings that were imported from my MLS? Any listings that are imported into your Point2 Agent Online Office from your Syndication Dashboard cannot be edited within the Online Office. You will want to make any changes to the listing at the ...
    Posted to Point2 Agent Education (Weblog) by 663300 on May 22, 2009
  • Top 5 Support Questions of the week: May 9th - 15th

    The top 5 support issues that our Customer Care Team has received from our members this week are: My handshake listings are not showing on my website, where did they go? If you have recently changed your selling areas, or your account had been disabled your handshake agreements will no longer exist, therefore the handshake listings will not ...
    Posted to Point2 Agent Education (Weblog) by 663300 on May 15, 2009
  • Top 5 Support questions of the week: April 27th - 30th

    This post marks the first in a weekly series relating to questions that have been submitted by Point2 Agent members to our support team, either by phone or email. Every week a representative from our Customer Support Team gathers the top 5 questions submitted, and forwards the list to us. We will provide the questions and answers right here on the ...
    Posted to Point2 Agent Education (Weblog) by 663300 on May 1, 2009